Members

We will not sell your data. We will handle it in line with our Privacy Policy. If you’d like to request deletion of your account and date, please email privacy@ourhouseclubs.com with your data deletion request.

No. If you would like to make any changes to your membership, please speak to the Membership team.

If you have not been able to find what you are looking for here, please contact our App Support team and they’ll be able to help.

Pay-as-you-go credits and no-show fees are collected via variable Direct Debit at the start of the following month, alongside your membership fee. A monthly invoice will be emailed to you before payment is taken.

Not in the app unfortunately. Guests for Holiday Camps must be added via the Membership team and are subject to availability.

Guests can only be linked to one family’s membership at a time. If a guest has already visited the club with another family, you will see an error message in the app. Get in touch with the Membership team who will be happy to help.

Guests must first be set up as a guest profile in the app by the primary account holder. Once registered, you can book them in using an available guest pass, subject to daily guest availability. Guests must be accompanied by a primary or secondary member at all times. Named Caregivers are not permitted to bring guests.

House members must have enough class credits available in order to join a waitlist.

Waitlists use automatic allocation for classes. If a space becomes available, it will be automatically offered to the next person on the waitlist. You will be notified through your preferred contact method (email and/or SMS). If you do not want to be allocated a space, please cancel your waitlist spot so another member can enjoy the class.

You can cancel a class up to 1 hour before the class start time without losing your credit or being charged. Cancellations are disabled in the app within 1 hour of the class start time. If you do not attend, a £10 no-show fee will apply automatically. For House members, once the no-show fee is paid, your credit is returned.

If there is space, you can book at the reception desk. Walk-in bookings cannot be made via the app within an hour of the class starting.

The primary account holder is the payer on the account and manages the membership for children and Named Caregivers. Secondary adults are linked household members with access to bookings, subject to some permissions.

Log in using the email address linked to your membership. If it’s the first time you’re logging in, you’ll be guided through a short onboarding process to set up your account.